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Booking & Cancellation Policy Alex’s Pet Co.
At Alex’s Pet Co., we understand that plans can change. Our booking and cancellation policy is designed to ensure fairness, provide clarity, and help us continue delivering reliable, quality care for your pets.
Booking & Deposits
A 50% deposit is required at the time of booking to secure your requested services. – By submitting your deposit, you acknowledge that you have read, understood, and agreed to the Booking & Cancellation Policy of Alex’s Pet Co. – Your booking is not considered confirmed until the required deposit has been received.
Cancellations & Refunds
Clients are required to provide at least 72 hours’ notice when cancelling a booking. – All deposits and payments are non-refundable. – If you cancel a booking, any amount paid toward the service will be retained as a credit on your client account. – This credit may be used toward any future service offered by Alex’s Pet Co., at any time. – Credits may be applied to future bookings, regardless of the service originally booked.
Using Your Account Credit
Any unused funds will remain available for your future use with Alex’s Pet Co. – Please contact us when making a new booking if you would like to apply an existing credit toward your services. – Credits are intended for use toward Alex’s Pet Co. services and cannot be exchanged for cash or refunded.
Acknowledgment & Agreement
By making a booking and submitting the required deposit, you confirm that you have read, understood, and agreed to the policies outlined above. Thank you for choosing Alex’s Pet Co. and for trusting us with the care of your beloved pets! Alex’s Pet Co. Your pets are family, and we treat them that way.